Special Situations

Do you work with anxious pets?

Yes! We specialize in handling nervous or anxious pets with a calm and gentle approach.

How can I help my dog be less anxious during their appointment?

Stay calm, exercise your dog beforehand, and use positive reinforcement like treats or a peanut butter lick mat. Regularly touching your dog’s paws at home can also help them feel more comfortable. We strongly encourage clients to check out our Preperation Tips Page.

What if my dog wiggles or pulls away during nail trims?

We are experienced in handling wiggly pets and use gentle techniques to keep them calm and safe.

Why do you focus on building long-term relationships with pets?

By creating positive associations and building trust over time, we reduce stress for your pet, making future appointments easier and more enjoyable for everyone.

What happens if my pet is too anxious to complete the appointment?

If your pet is too stressed, we will adjust the appointment to a "Happy Visit" to help them get used to the process. This visit focuses on creating a positive experience without completing the full nail trim.

What is a "Happy Visit"?

A "Happy Visit" is designed to help pets get comfortable with the nail trimming process. These visits are focused on positive experiences without completing a full nail trim.

What should I do if my pet requires a muzzle?

We prefer you provide a muzzle your pet is familiar with to ensure they’re more comfortable. We recommend desensitizing your pet to wearing a muzzle at home.

What if my pet is aggressive or a bite risk?

For safety, pets with a bite risk must be muzzled. While we carry muzzles, we prefer clients provide their own to ensure the pet is more comfortable. Unfortunately, we cannot service pets deemed too aggressive or unsafe to handle.

Do you sedate pets?

No, we do not sedate pets. However, we can perform nail trims on pets that have been sedated by a veterinarian.

What if my pet’s nails are injured, bleeding, or overgrown into the paw pad?

For medical issues like injured or overgrown nails, we recommend contacting your veterinarian.

General Questions

Can I stay with my pet during the appointment?

Yes, you can stay with your pet if you feel it will help them stay calm. However, some pets are more relaxed without their owner nearby, so we’ll let you know what works best.

How can I cancel, change, or reschedule my appointment?

Text us at least 24 hours in advance to cancel or reschedule. Same-day cancellations or changes will result in the full price being charged.

What should I do to prepare my pet for the appointment?

Ensure your pet has pottied beforehand and is leashed and ready at the front porch when we arrive.

Where are nail trims performed?

All services are performed outside, such as on your front porch or neutral area. We do not enter homes, backyards, or gated areas.

Do you offer recurring appointments?

Yes, we offer 4-week recurring appointments to help pets become more comfortable with regular nail trims. Recurring appointments are also a convenient way to keep up with your pet’s nail health.

Will you send reminders or notify me when you’re on the way?

Yes, we send appointment reminders and text when we’re on the way.

Do you only work with dogs?

No, we also provide nail trims for cats, rabbits, guinea pigs, and ferrets.

Why don’t you enter homes to perform nail trims?

For safety, all services are performed outside. This neutral environment helps reduce stress for pets and ensures a safe working space for our team.

What happens if I’m not home during the appointment window?

If you’re not home or your pet isn’t ready, the full price of the appointment will be charged. Please ensure you’re available and have your pet ready to avoid any issues.

What is your cancellation policy?

Cancellations within 24 hours, no-shows, or unprepared clients will be charged the full appointment price.

Do you accept cash payments?

We accept debit and credit cards only for service payments, which must be physically present at the appointment. Cash tips are welcome, but we do not accept cash for services or invoicing.

Do you offer other grooming services or bathing?

No, we focus exclusively on nail trims and related add-on services.

Have a question that isn't answered here? Shoot us a text at (405) 433-7212